Privacy Policy
1. Scope of This Policy
This Privacy Policy applies to personal information collected by The Katch through thekatch.club, mobile applications, customer service, and other customer touchpoints. It explains how we collect, use, share, and safeguard your information, the rights you have, and how you can contact us.
2. Information We Collect
Depending on how you interact with us, we may collect:
*Identifiers: Name, email, phone number, shipping/billing address, username/account ID
*Transaction Details: Order history, payment information (securely processed by third parties—no full card details stored)
*Device & Usage Data: IP address, device type, operating system, browser, pages viewed
*Tracking Data: Cookies, pixels, and session identifiers (see Cookies & Tracking below)
*Communications: Customer service correspondence, reviews, survey responses
3. How We Collect Information
*Directly from you: When you create an account, make purchases, contact customer support, or submit feedback
*Automatically: Through cookies and tracking technologies when you browse our site or open our emails
*From service providers: Such as payment processors, marketing platforms, and fulfillment partners (only when required)
4. Cookies & Tracking Technologies
We use essential, analytics, and advertising cookies to:
*Ensure site functionality and security
*Measure usage and improve performance
*Personalize marketing and recommendations
You may manage or opt out of cookies through your browser settings or third-party opt-out tools.
5. How We Use Your Information
We use the information collected to:
*Fulfill orders and manage accounts
*Provide updates on orders, promotions, and customer support
*Improve website performance, personalization, and content
*Detect and prevent fraud, ensure compliance
*Deliver customer service and assistance
6. Disclosure of Your Personal Information
Your data may be shared with trusted third parties, including:
*Service providers: Payment processors, couriers, IT/analytics, marketing tools
*Compliance/legal purposes: Fraud prevention, dispute resolution, legal obligations
*Business transitions: In the event of a merger, acquisition, or asset transfer (with safeguards)
All partners are contractually required to protect your data and use it only for the agreed services.
7. International Data Transfers
Some of our service providers may operate outside Australia (e.g., in Korea or other countries). In such cases, we implement safeguards to ensure your personal data remains protected in accordance with the Australian Privacy Principles.
8. Data Retention and Security
We retain personal data only as long as necessary for its purpose or as required by law. We apply reasonable technical and organizational measures—including encryption and secure access controls—to safeguard your data.
9. Your Rights
You have the right to:
*Access, correct, or delete your personal information
*Withdraw consent for marketing communications at any time
*Lodge a privacy complaint with us, or escalate to the Office of the Australian Information Commissioner (OAIC) if unsatisfied
To exercise your rights, please contact us directly.
10. Children
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.
11. Policy Changes
We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a revised “Last updated” date.
